An excellent list of reasons your users might choose to hang out in a coffee shop instead of a library, and something we should all think about when designing our user experience.
The electricity just went off at my house, and won’t be on for about two hours. I had been procrastinating for days on some writing with a tight deadline and I had *finally* written one sentence when I lost power.
I am now working at my favourite coffee shop, and it occurred to me that my local public library is closer to where I parked my car. So why am I here, not in there?
“A small district in Adams County, Colo., is changing the face of public libraries. Introducing AnythinkTM, a new style of library that celebrates imagination, play and interactivity. Studies have shown that people who have had transformative experiences at their local library are more willing to support them at the polls. The Anythink model was designed to help libraries remain relevant by offering more than just books to their customers. They offer innovative programming, technology, and the highest level of customer service so that everyone who walks into an Anythink feels welcome.”
Ask-WA maintained a busy service during the month of August, with email again outpacing chat service. In numbers:
Email questions received: 3609
Chat sessions requested: 3067
Chat sessions accepted: 2599
Qwidget requests (% of total): 789 (25.7%)
As a cooperative we maintained an answering percentage of 84.7% for the month, which is lower than in July but remains well over the goal rate of 75%. Keep up the good work! The email aspect of the service remains robust, and outpaced chat for the month. Qwidget traffic remains around 1/4th of the total chat traffic, with the main users continuing to be Seattle Public and UW Libraries.
OPEN CALL FOR DANCERS: If you can dance, like dancing, or are dreaming of dancing we want you. We need your help.
We are looking for dancers of all kinds to participate in a stealthy, sneaky, and fun event that'll make a very important point about community and the arts. And make a difference.
On September 9th @ 6pm at the Olympia Center we'll have your mission (should you choose to accept it) AND we'll serve food. Please join us and wear comfortable clothes and bring your dancing shoes. a Click on the following link to sign up, or email emma@volunteer.ws with questions that may or may not have answers.
