LJ Talks to Waynn Pearson and Don Buckley of the Cerritos Library. A model of the integration of flash and substance, molded to fit their users’ needs.
Lots of people come to visit. If they can’t match your budget, what can they take away?
DB: Creating a positive experience for the guest not just intellectually but also emotionally. Broadening the definition of what a library can be. “WOW” customer service: staff scanning the horizon, walking around, and finding a way to say “Yes.” What we like to hear is, “You have a beautiful building, but it’s the people who work here who make it really special.”